> For the complete documentation index, see [llms.txt](https://docs.moodly.education/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.moodly.education/troubleshooting/reset-staff-password.md).

# Reset Staff Password

On the login screen (<https://portal.moodly.educations/login>) click the “Forgotten your password?” link as shown below.

You will then be required to enter your email address (this will be your school email address) and press “Email Code”.&#x20;

<figure><img src="https://wiki.moodly.education/first_time_login_1.jpg" alt=""><figcaption></figcaption></figure>

After clicking “Email Code” you should shortly receive an email from <noreply@moodly.education>:

> Hello,\
> Your password reset code is: \
> 9bbDjZED6 \
> \
> Please do not share this code with anyone! This code will expire in 20 minutes. \
> \
> If you didn’t ask to reset your password, you can ignore this email. \
> Thanks, \
> \
> Your Moodly team \
> This mailbox is not monitored so please do not reply to this email.

{% hint style="info" %}
*Please check your JUNK mail if you do not receive a message from us.*
{% endhint %}

Enter the code into the Moodly website and create a new password.

{% hint style="info" %}
*Your password must contain at least 1 Upper & Lower case characters, 1 number and 1 special character.*&#x20;
{% endhint %}

<figure><img src="https://wiki.moodly.education/first_time_login_2.jpg" alt=""><figcaption></figcaption></figure>

Click Submit and your password will now be changed!


---

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